SPS Leadership Training, 2025

Want to be a SOML Operations Department leader? This course is for you!

Buy $500.00

Course curriculum

1. Welcome Letter
2. Equipment Needed for SPS Leadership
3. Course Materials
1. SOML Mission and Philosophy
2. Chain of Command
3. SOML Overview
4. SOML Culture - Msg from Executive Leadership
5. SOML Culture - Msg from Finance Department
6. SOML Culture - Msg from Operations Department
7. SOML Culture - Msg from the Business Development Team
8. SOML Culture - Msg from Administration Team
1. WhatsApp for Leaders
2. Setting Up Your Outlook Account
3. Setting Up Your Air Tables Account
4. Setting Up Google Voice
5. Harnessing Notifications
1. WhatsApp Business Overview
2. Creating a WhatsApp Chat
3. Quick Replies
4. Hands On Application
1. Functionality and Form
2. Email Etiquette/Important Email Addresses
3. Quiz
1. Navigating Google Voice
2. Transferring Calls
3. Answering the Phone Line
4. Quiz
1. Objective
2. What is Airtable?
3. Core Terminology
4. Navigating AT Interfaces
5. AT Ethics - SOML Leadership Standards
6. Sandbox Exercise #1 - include in quiz
7. Introduction to Airtable Quiz
1. Objective and Materials
2. Leadership Responsibilities: Scheduling/Staffing
3. How to Read the Schedule Views in AT
4. One Roster; Multiple Operations Divisions
5. Handling Staffing Emergencies and Negative Metrics
6. Communicating Post Expectations to the Officer
7. Managing Contractor Schedules as a Leader
8. Best Practices for Assignments
9. Practice Exercise #2
10. Leadership Checklists
11. Contractor Pay Accuracy
12. Standard and Special Pay Rates
13. Shift Management Quiz
14. Wrap-Up & Feedback Loop
1. Reporting & Documentation Expectations
2. Report Review Quiz
1. Objective
2. Site Lead Roster: Team Detail placement
3. Managing Contractor Files
4. Compliance Checks
5. Affiliation Checks
1. Introduction
2. Intro to Protos Security
3. Troubleshooting Protos
4. Obtaining a new Protos Work Order (WO)
5. Protos Vendor Portal
6. Acknowledging a Protos WO
7. Accessing a Protos WO
8. Reviewing Punch Reports
9. Submitting a Protos Dispute
1. Introducing the "Making Great Hiring Decisions" document
2. Quick Summary
3. The SOML Hiring Bar
4. Assigned Competencies
5. Bar Raiser
6. Candidate Experience
7. Legal and Ethical Code
8. Objective Interview
9. Behavioral Interviewing and STAR
10. Assessment
11. Substantiated Feedback
12. Hiring the Best
1. Overview
1. Definition of an "Active Contractor"
2. Contractor Lifecycle
3. Contractor Guidelines
4. SOML Solutions, LLC Legal Structure
5. Managing Performance
6. Building Professional Relationships
1. Objective
2. What Constitutes Use of Force (UoF)
3. Police Response, General
4. Alarm Response
5. Anomalies on Post
6. Suspicious Persons/Vehicles/Packages/Events
7. Dangerous Situations
8. Dealing with Emergency Services - Calling for Help
9. Dealing with Emergency Services - When Response Arrives
10. Dealing with Emergency Services - Police is Called on the Guard
11. Client Dissatisfaction
12. Encouraging De-escalation
13. Argumentative Guards
1. Guard FAQs
1. Overview
2. Personas and Permission Levels in AT
3. Understanding Your AT Permissions
4. Leverage Creator Access to Assist Team Members
5. Filtering Data for Field Leadership
6. Customizing Interfaces for Field Leadership
7. KPIs

About this course

$500.00
104 lessons
1 hour of video content

Discover your potential, starting today

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SPS Leadership Training, 2025

Course curriculum

Welcome/Introduction

SOML Mission, Rank Structure, and Overview

Program Installations and Overview

Introduction to WhatsApp Business

Introduction to Microsoft Outlook

Introduction to Google Voice

Introduction to Airtable

Shift Management in AT

Leader Field Reports Review

Managing Contractor Data & Records in Airtable

Commercial Leaders - Protos Training

Making Great Hiring Decisions

Preparing an Officer for Assignment

HR for Leaders

Handling Emergencies in the Field

Guard FAQs

AT for SOML Supervisors and Managers

About this course

Discover your potential, starting today